I’m going to be honest, every time a Domino’s commercial comes on TV it makes me cringe. Ever since a video of two uniformed employees “messing” with a pizza went viral in 2009, Domino’s has fought big to stay as a front runner in the pizza business.
Following the viral video incident, Domino’s received high props for their reaction to the crisis through both traditional and social media outlets. That same year, the company decided to listen to its customer’s complaints about the quality of the pizza and did a complete reinvention.
The new pizza resulted in the launching of an entire new campaign and website called The Pizza Turnaround. “You can either use negative comments to get you down, or you can use them to excite you and energize your process,” Patrick Doyle, President of Domino’s, said in “The Pizza Turnaround” documentary.
I think this is brilliant. I love that they reinvented their pizza and listened to their customers. What they did, and how they did it make for a great case for any marketing and public relations person to study.
Here’s what makes me cringe: the fact that they have criticized their pizza, chicken AND cheese breadsticks. What’s left to hate about Domino’s?! Every time you turn on the television they are slamming another one of their products. The campaign began at the end of 2009 which means they have spent over two years marketing how bad their product is, sorry, was.
It’s like Domino’s has a gambling problem. They took a risk and went “all in” by re-inventing their pizza, but instead of walking away with a success story, they keep gambling. At some point, they are going to lose.
Today, Business Insider tweeted a story that caught my eye for the same reason. Internet Explorer recorded an advertisement that straight-up bashes their product. Um, it’s hilarious. I love it because I also told my parents to stop using Internet Explorer, like the guy in the video. My concern is that while it is a humorous video, it takes 45 seconds before the IE bashing stops and the new and improved IE is mentioned. Even once it is mentioned, no discussion of what makes it better is ever announced. Instead, they feature a cat in a police officer outfit to end the video- which, is random.
So does this strategy work? Something must be working because an article earlier this year in National Restaurant News states that Domino’s will continue to focus marketing on improving its product rather than using marketing tie-ins.
What do you think about slamming your own brand? Is it beneficial? I think it is a scary gamble and a company must really analyze their full strategy before going “all-in”.